Up to 70% below U.S. staffing costs. Operational in 14 days. Built on 15 years of delivery discipline at our Lahore center — not a call center, an extension of your team.
We have spent 15 years building a delivery center in Lahore that produces outcomes our clients in Los Angeles, New York, and Washington D.C. could not replicate at three times the cost. This is not a pitch — it's a documented track record.
Graduate talent pool from top Pakistani engineering and business universities
English-first culture — business-level written and spoken communication
U.S. time-zone coverage available (EST and PST overlap staffing)
ISO-aligned data security and confidentiality protocols
Let's be specific. A 10-seat customer support team for a U.S. company typically costs $55–75 per hour all-in when fully loaded (salary, benefits, overhead, management). Our all-in rate is $7.59.
10 seats × $65/hr U.S. average = $650/hr or $1.3M/year
10 seats × $7.59/hr CareDesk = $75.90/hr or ~$152K/year
Annual savings: ~$1.15M for a 10-seat team at 40 hrs/wk
No capability reduction — same SLA accountability, same quality governance
Savings scale linearly with team size
Why Clients Choose CareDesk BPO
Published pricing — no negotiation games, same rate for everyone
Not a staffing agency — we manage the team, the quality, and the outcomes
15-year track record in Lahore — not a new offshore experiment
U.S. oversight — Sherman Oaks leadership accountable to your results
Flexible scale — add or reduce seats with 30-day notice
No lock-in — month-to-month contracts after initial 90-day period
Common Questions
BPO FAQ
Is $7.59/hr truly all-inclusive?
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Yes. The per-seat rate covers staffing, management overhead, quality monitoring, facilities, technology infrastructure, and all HR administration. You do not pay setup fees, transition fees, or management surcharges. The only additional cost would be specific software licenses your workflow requires that must be procured under your own account.
What time zones can your team cover?
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We staff across shifts that cover U.S. Eastern and Pacific business hours (EST and PST overlap), as well as full 24/7 coverage for operations that require it. Pakistan Standard Time (PKT) is UTC+5, which makes U.S. evening shifts particularly strong — many of our clients use us for overnight coverage to ensure continuous operations.
How do you handle data security and confidentiality?
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Our Lahore facility operates under ISO-aligned security protocols. All team members sign NDAs and data handling agreements before accessing client systems. We support VPN-isolated environments, work with your IT team to define access controls, and conduct regular security reviews. For regulated industries (healthcare, finance), we have experience with HIPAA-adjacent and SOC 2-informed operational controls.
What is the minimum team size?
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We work with teams as small as 2 seats, though the economics are most compelling at 5+ seats where the management overhead is well-distributed. For very small teams, we can sometimes place staff within a shared-services model. Contact us and we'll give you an honest assessment of whether the economics make sense at your specific scale.
How is quality managed?
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Every BPO engagement has a dedicated Team Lead and a QA cycle. We define SLA metrics, reporting cadence, and escalation thresholds at the scoping stage. Weekly performance reports go to your designated stakeholder. Monthly reviews include QA scoring, trend analysis, and action items. You always know exactly how the team is performing.
Start in 14 Days
Ready to Deploy Your BPO Team?
Tell us your function, team size, and SLA requirements. We'll get back within 24 hours with a scoping proposal and a realistic deployment timeline. No commitment to schedule a call.